General Terms and Conditions with Customer Information
Last updated: 01/09/2026
The cancellation policy and information on the exclusion of the right of cancellation can be found
here.
Table of Contents
- Scope
- Conclusion of the Contract
- Right of Cancellation
- Prices and Payment Terms
- Delivery and Shipping Terms
- Granting of Rights of Use for Digital Content
- Retention of Title
- Liability for Defects (Warranty)
- Liability
- Special Terms for the Processing of Goods According to Specific Customer Requirements
- Redemption of Promotional Vouchers
- Redemption of Gift Vouchers
- Small-Order Surcharge
- Applicable Law
- Place of Jurisdiction
- Alternative Dispute Resolution
1) Scope
1.1 These General Terms and Conditions (hereinafter “T&Cs”) of myfolie GmbH (hereinafter “Seller”) shall apply to all contracts for the delivery of goods concluded between a consumer or business (hereinafter “Customer”) and the Seller concerning the goods displayed by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 These T&Cs shall apply accordingly to contracts for the delivery of vouchers, unless otherwise stipulated in this respect.
1.3 These T&Cs shall apply accordingly to contracts for the provision of digital content, unless otherwise stipulated in this respect. For the purposes of these T&Cs, digital content means data created and provided in digital form.
1.4 For the purposes of these T&Cs, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.
1.5 For the purposes of these T&Cs, a business is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.
2) Conclusion of the Contract
2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller, but serve to enable the Customer to submit a binding offer.
2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. Having placed the selected goods in the virtual shopping cart and completed the electronic ordering process, the Customer submits a legally binding contractual offer concerning the goods contained in the shopping cart by clicking the button that concludes the ordering process.
2.3 The Seller may accept the Customer’s offer within five days,
- by sending the Customer written confirmation of the order or confirmation of the order in text form (fax or e-mail), whereby receipt of the order confirmation by the Customer shall be decisive, or
- by delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer shall be decisive, or
- by asking the Customer to pay after the Customer has submitted their order.
If more than one of the aforementioned alternatives applies, the contract shall be concluded at the time when one of the aforementioned alternatives occurs first. The period for accepting the offer shall begin on the day following dispatch of the offer by the Customer and shall end upon expiry of the fifth day following dispatch of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the result that the Customer shall no longer be bound by their declaration of intent.
2.4 If a payment method offered by PayPal is selected, payment shall be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer selects a payment method offered by PayPal during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the time the Customer clicks the button that concludes the ordering process.
Notice regarding PayPal Buyer Protection procedures
Decisions made by PayPal במסגרת PayPal Buyer Protection or comparable procedures shall have no effect on the contractual relationship existing between the Seller and the Customer. In particular, the Customer’s statutory and contractual payment obligations towards the Seller shall remain unaffected.
2.5 When an offer is submitted via the Seller’s online order form, the Seller shall store the contract text after conclusion of the contract and send it to the Customer in text form (e.g. e-mail, fax or letter) after the Customer has dispatched their order. The Seller shall not make the contract text accessible in any other way. If the Customer has set up a user account in the Seller’s online shop before dispatching their order, the order data shall be archived on the Seller’s website and may be accessed free of charge by the Customer via their password-protected user account by entering the relevant login details.
2.6 Before submitting the order in binding form via the Seller’s online order form, the Customer may identify possible input errors by carefully reading the information displayed on the screen. An effective technical means of better identifying input errors may be the browser’s zoom function, which enlarges the display on the screen. The Customer may correct their entries using the usual keyboard and mouse functions during the electronic ordering process until they click the button that concludes the ordering process.
2.7 Different languages are available for concluding the contract. The specific language selection is displayed in the online shop.
2.8 Order processing and contact generally take place by e-mail and through automated order processing. The Customer must ensure that the e-mail address provided for order processing is correct, so that e-mails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.
3) Right of Cancellation
3.1 Consumers generally have a right of cancellation.
3.2 Further information on the right of cancellation can be found in the Seller’s cancellation policy.
3.3 The right of cancellation does not apply to consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
4) Prices and Payment Terms
4.1 Unless otherwise stated in the Seller’s product description, the prices shown are total prices that include statutory VAT. Any additional delivery and shipping costs that may apply shall be stated separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which shall be borne by the Customer. These include, for example, costs for the transfer of funds by financial institutions (e.g. transfer fees, exchange-rate fees) or import duties and taxes (e.g. customs duties). Such costs may also arise in connection with the transfer of funds if the delivery is not made to a country outside the European Union, but the Customer makes the payment from a country outside the European Union.
4.3 The payment method(s) available shall be communicated to the Customer in the Seller’s online shop.
4.4 If advance payment by bank transfer has been agreed, payment shall be due immediately after conclusion of the contract, unless the parties have agreed a later due date.
4.5 If a payment method offered via the “Adyen” payment service is selected, payment shall be processed by the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: “Adyen”). The individual payment methods offered via Adyen shall be communicated to the Customer in the Seller’s online shop. Adyen may use the services of third-party payment service providers to process payments, for which special payment terms may apply and of which the Customer may be informed separately. Further information on "Adyen" is available online at https://www.adyen.help/hc/de.
4.6 If the payment method purchase on account is selected, the purchase price shall become due after the goods have been delivered and invoiced. In this case, the purchase price shall be paid without deduction within the period stated on the invoice, unless otherwise agreed. The Seller reserves the right to offer purchase on account only up to a specific order volume and to reject this payment method if the stated order volume is exceeded. In this case, the Seller shall inform the Customer of the corresponding payment restriction in the payment information in the online shop. The Seller further reserves the right to carry out a credit check if purchase on account is selected and to reject this payment method in the event of a negative credit check.
4.7 If the payment method purchase on account is selected, the purchase price shall become due after the goods have been delivered and invoiced. In this case, the purchase price shall be paid without deduction within the period stated on the invoice, unless otherwise agreed. The Seller reserves the right to offer purchase on account only up to a specific order volume and to reject this payment method if the stated order volume is exceeded. In this case, the Seller shall inform the Customer of the corresponding payment restriction in the payment information in the online shop.
4.8 If the payment method “PayPal Invoice” is selected, the Seller shall assign its payment claim to PayPal. Before accepting the Seller’s declaration of assignment, PayPal shall carry out a credit check using the Customer data transmitted. The Seller reserves the right to refuse the Customer the “PayPal Invoice” payment method in the event of a negative credit-check result. If the “PayPal Invoice” payment method is approved by PayPal, the Customer must pay the invoice amount to PayPal within 30 days of receiving the goods, unless PayPal specifies another payment deadline. In this case, the Customer may make payment only to PayPal with discharging effect. However, even in the event of the assignment of the claim, the Seller shall remain responsible for general customer enquiries, e.g. concerning the goods, delivery time, dispatch, returns, complaints, cancellation declarations and returns, or credits. In addition, the General Terms of Use for PayPal’s purchase-on-account service, available at https://www.paypal.com/de/webapps/mpp/ua/pui-terms, shall apply.
4.9 If the payment method credit card via Adyen is selected, the invoice amount shall become due immediately upon conclusion of the contract. Payment shall be processed by the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: “Adyen”). Adyen reserves the right to carry out a credit check and to reject this payment method in the event of a negative credit check.
4.10 Advance payment and conversion to purchase on account
Orders placed using the advance-payment method are binding on the Customer. The Seller reserves the right, at its own discretion, to fulfil such orders even without prior receipt of payment and, in this case, to convert the payment method to purchase on account. The Customer shall be informed of this and shall be obliged to pay the purchase price without deduction within the period stated on the invoice.
5) Delivery and Shipping Terms
5.1 If the Seller offers shipment of the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. In processing the transaction, the delivery address stated in the Seller’s order-processing system shall be decisive. Notwithstanding the foregoing, if the PayPal payment method is selected, the delivery address stored by the Customer with PayPal at the time of payment shall be decisive.
5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. With regard to the costs of dispatch to the Customer, this shall not apply if the Customer effectively exercises their right of cancellation. In the event that the Customer effectively exercises their right of cancellation, the provisions set out in the Seller’s cancellation policy shall apply to the return shipping costs.
5.3 If delivery of the goods fails due to an incorrectly provided delivery address, failure to collect the goods or other reasons for which the Customer is responsible, and the goods are subsequently returned to the Seller, the Customer shall bear the cost of a new shipment. The goods shall be reshipped only after the Customer has paid the resulting shipping costs.
5.4 If the Customer acts as a business, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the Customer as soon as the Seller has handed the goods over to the carrier, freight forwarder or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold shall generally pass to the Customer only when the goods are handed over to the Customer or a person authorised to receive them. Notwithstanding the foregoing, the risk of accidental loss and accidental deterioration of the goods sold shall also pass to consumers as soon as the Seller has handed the goods over to the carrier, freight forwarder or other person or institution designated to carry out the shipment if the Customer has commissioned the carrier, freight forwarder or other person or institution designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.
5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This shall apply only if the failure to deliver is not the Seller’s responsibility and the Seller has concluded a specific covering transaction with the supplier with due diligence. The Seller shall make all reasonable efforts to procure the goods. If the goods are unavailable or only partially available, the Customer shall be informed immediately and the consideration shall be refunded immediately.
5.6 Collection by the Customer is not possible for logistical reasons.
5.7 Vouchers shall be provided to the Customer as follows:
- by e-mail
5.8 Digital content shall be provided to the Customer as follows:
- by e-mail
6) Granting of Rights of Use for Digital Content
6.1 Unless otherwise stated in the content description in the Seller’s online shop, the Seller grants the Customer the non-exclusive, unlimited right in terms of territory and duration to use the provided content for private and commercial purposes.
6.2 Passing the content on to third parties or creating copies for third parties beyond the scope of these T&Cs is not permitted unless the Seller has agreed to the transfer of the contractual licence to the third party.
6.3 If the contract concerns the one-time provision of digital content, the granting of rights shall become effective only once the Customer has paid the remuneration owed in full. The Seller may provisionally permit use of the contractual content even before this time. Such provisional permission shall not transfer the rights.
7) Retention of Title
If the Seller makes advance performance, it shall retain title to the delivered goods until the purchase price owed has been paid in full.
8) Liability for Defects (Warranty)
Unless otherwise provided in the following provisions, the statutory provisions on liability for defects shall apply. Notwithstanding this, the following shall apply to contracts for the delivery of goods:
8.1 If the Customer acts as a business,
- the Seller shall have the choice of the type of subsequent performance;
- for new goods, the limitation period for claims based on defects shall be one year from delivery of the goods;
- claims based on defects shall be excluded for used goods;
- the limitation period shall not recommence if replacement delivery is made as part of liability for defects.
8.2 The above limitations of liability and reductions of limitation periods shall not apply
- to the Customer’s claims for damages and reimbursement of expenses,
- if the Seller has fraudulently concealed the defect,
- to goods that have been used for a building in accordance with their customary manner of use and have caused the building to be defective,
- to any obligation of the Seller to provide updates for digital products that may exist under contracts for the delivery of goods with digital elements.
8.3 In addition, for businesses, the statutory limitation periods for any statutory right of recourse that may exist shall remain unaffected.
8.4 If the Customer is a merchant within the meaning of Section 1 of the German Commercial Code (HGB), the Customer shall be subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the Customer fails to comply with the notification obligations set out therein, the goods shall be deemed approved.
8.5 If the Customer acts as a consumer, they are requested to complain to the delivery agent about goods delivered with obvious transport damage and to inform the Seller thereof. Failure to do so shall have no effect whatsoever on their statutory or contractual claims based on defects.
9) Deviations in Performance and Products
9.1 In fulfilling the contract, the Seller reserves the right to make deviations from the descriptions and information in brochures, catalogues or other written and electronic documents with regard to material properties, colour, weight, dimensions, design or similar characteristics, insofar as these are reasonable for the Customer.
9.2 Reasonable deviations may result in particular from customary commercial variations and technical production processes.
9.3 In printed products, colour deviations in the end product are technically unavoidable. Colour guarantees shall be provided only on the basis of a proof confirmed in writing, which the Customer must request separately.
9.4 Defects in part of the delivered goods shall not entitle the Customer to complain about the entire delivery, provided that the remaining delivery complies with the contract.
10) Liability
The Seller shall be liable to the Customer for claims for damages and reimbursement of expenses arising from all contractual, quasi-contractual and statutory claims, including tort claims, as follows:
10.1 The Seller shall be liable without limitation on any legal basis
- in cases of intent or gross negligence,
- in cases of intentional or negligent injury to life, limb or health,
- on the basis of a guarantee, unless otherwise regulated in this respect,
- on the basis of mandatory liability, such as under the Product Liability Act.
10.2 If the Seller negligently breaches a material contractual obligation, liability shall be limited to the foreseeable damage typical for the contract, unless liability is unlimited pursuant to the preceding clause. Material contractual obligations are obligations that, according to the content of the contract, the contract imposes on the Seller to achieve its purpose, the fulfilment of which makes the proper execution of the contract possible in the first place and compliance with which the Customer may regularly rely upon.
10.3 The Seller shall not be liable for the non-performance or delay in performing its obligations insofar as these are caused by events of force majeure (e.g. natural disasters, strikes, official measures, power or internet outages, pandemics, supply shortages due to circumstances beyond the Seller’s control or comparable unforeseeable events). In such cases, delivery periods shall be extended appropriately. In the event of permanent impossibility, both parties shall be entitled to withdraw from the contract.
10.4 In all other respects, the Seller’s liability shall be excluded.
10.5 The above liability provisions shall also apply with regard to the Seller’s liability for its vicarious agents and legal representatives.
11) Special Terms for the Processing of Goods According to Specific Customer Requirements
11.1 If, according to the content of the contract, the Seller owes not only delivery of the goods but also processing of the goods according to specific Customer requirements, the Customer must provide the Seller with all content required for the processing, such as texts, images or graphics, in the file formats, formatting, image and file sizes specified by the Seller and grant the Seller the necessary rights of use for this purpose. The Customer shall be solely responsible for procuring and acquiring the rights to this content. The Customer declares and assumes responsibility for having the right to use the content provided to the Seller. In particular, the Customer shall ensure that this does not infringe any third-party rights, especially copyrights, trademark rights or personal rights.
11.2 The Customer shall indemnify the Seller against third-party claims that such third parties may assert against the Seller in connection with an infringement of their rights through the contractual use of the Customer’s content by the Seller. The Customer shall also bear the necessary costs of legal defence, including all court and lawyers’ fees at the statutory rate. This shall not apply if the Customer is not responsible for the infringement. In the event of a claim being asserted by a third party, the Customer shall be obliged to provide the Seller immediately, truthfully and completely with all information required to examine the claims and conduct a defence.
11.3 The Seller reserves the right to reject processing orders if the content provided by the Customer for this purpose violates statutory or official prohibitions or good morals. This shall apply in particular to the provision of content that is hostile to the constitution, racist, xenophobic, discriminatory, insulting, harmful to minors and/or glorifies violence.
12) Redemption of Promotional Vouchers
12.1 Vouchers issued free of charge by the Seller as part of promotional campaigns for a specified period of validity and which cannot be purchased by the Customer (hereinafter “Promotional Vouchers”) may be redeemed only in the Seller’s online shop and only during the specified period.
12.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the Promotional Voucher.
12.3 Promotional Vouchers may be redeemed only before the ordering process is completed. Subsequent offsetting is not possible.
12.4 Only one Promotional Voucher may be redeemed per order.
12.5 The value of the goods must be at least equal to the amount of the Promotional Voucher. Any remaining balance shall not be refunded by the Seller.
12.6 If the value of the Promotional Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.
12.7 The balance of a Promotional Voucher shall neither be paid out in cash nor bear interest.
12.8 The Promotional Voucher shall not be refunded if the Customer returns goods paid for wholly or partly with the Promotional Voucher under their statutory right of cancellation.
12.9 The Promotional Voucher is transferable. The Seller may perform with discharging effect to the respective holder who redeems the Promotional Voucher in the Seller’s online shop. This shall not apply if the Seller has knowledge, or is grossly negligently unaware, of the holder’s lack of entitlement, legal incapacity or lack of authority to represent.
13) Redemption of Gift Vouchers
13.1 Vouchers that can be purchased via the Seller’s online shop (hereinafter “Gift Vouchers”) may be redeemed only in the Seller’s online shop, unless otherwise stated on the voucher.
13.2 Gift Vouchers and remaining balances on Gift Vouchers may be redeemed until the end of the third year following the year in which the voucher was purchased. Remaining balances shall be credited to the Customer until the expiry date.
13.3 Gift Vouchers may be redeemed only before the ordering process is completed. Subsequent offsetting is not possible.
13.4 Only one Gift Voucher may be redeemed per order.
13.5 Gift Vouchers may be used only to purchase goods and not to purchase additional Gift Vouchers.
13.6 If the value of the Gift Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.
13.7 The balance of a Gift Voucher shall neither be paid out in cash nor bear interest.
13.8 The Gift Voucher is transferable. The Seller may perform with discharging effect to the respective holder who redeems the Gift Voucher in the Seller’s online shop. This shall not apply if the Seller has knowledge, or is grossly negligently unaware, of the holder’s lack of entitlement, legal incapacity or lack of authority to represent.
14) Small-Order Surcharge
No small-order surcharge is charged. No additional fees shall apply to orders, regardless of the respective value of the goods, due to falling below a minimum order value.
15) Applicable Law
15.1 All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, excluding the laws on the international sale of movable goods. For consumers, this choice of law shall apply only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.
15.2 Furthermore, this choice of law shall not apply with regard to the statutory right of cancellation for consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
16) Place of Jurisdiction
If the Customer acts as a merchant, a legal entity under public law or a special fund under public law domiciled within the sovereign territory of the Federal Republic of Germany, the Seller’s registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract. If the Customer is domiciled outside the sovereign territory of the Federal Republic of Germany, the Seller’s registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity. However, in the aforementioned cases, the Seller shall in all cases also be entitled to bring an action before the court at the Customer’s registered office.
17) Severability Clause
If individual provisions of these T&Cs are or become wholly or partly invalid, the validity of the remaining provisions shall remain unaffected.
18) Contract Language and Precedence of the German Version
These T&Cs may be translated into other languages. However, the German version shall be exclusively authoritative for the contractual relationship and the interpretation of these T&Cs.
19) Alternative Dispute Resolution
The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
